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Description
1. What courier service do you use?
- We at eAuto, only use highly reliable e-commerce friendly couriers like Delhivery , FEDEX and Xpressbees to deliver your order
2. How long do you take to dispatch after receiving the order?
- We will dispatch your order within 24 hours of receiving it
3. How long will it take to get my order?
- Depending on where you are located, order delivery will take 2-7 days to arrive
| Metro Cities | 2 to 3 Days |
| Rest of India | 4 to 6 Days |
| North East, A&N | 6 to 7 Days |
Note: In exceptional case, delivery can take more time than expected
4. How can I track my order?
- Once we dispatch your order, you will receive order tracking details via Whatsapp/ SMS/ email. You can also track your order at this link Track Now or within your eauto account or through the chat app by providing your order details
- We request you to please wait for 24 hours after ordering to receive your order tracking details
5. Where is my order dispatched from?
- eAuto dispatches all the orders from its warehouse in Delhi
6. Do you ship all over India?
- Yes, we ship all over India
Yes, we accept returns.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Returns Procedure
1. Email us directly on returns@eauto.co.in with your #OrderId, we will register your order for return.
2. Then send your order back to this address using India Post:
Address:
Anay Autoparts Retail Pvt. Ltd.
Regd. Office: 2nd Floor, 2065/38
Naiwala, Karol Bagh, New Delhi - 110005
Returns will be accepted only in cases when the product does not fit your bike/scooty or wrong/damaged product was delivered to you
Change of mind after dispatch of the product from Eauto or after receiving of the product by customer will not be considered a valid reason for returning a product
Any return request has to be raised within 5 days of receiving the order. Requests raised after the 5 day window would not be processed
All products need to be returned in their original packaging
- Please use the general India Post Service to send us back the order. No need to use expensive Speed Post
- Some products like Chain Sprocket, Shock Absorbers, Fork Pipe, CDI and fibre items are not covered under the returns policy
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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